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Went on a Diamond Bus tour to Maine in Oct. 2017.

Diamond Tours portion was outstanding. Transportation by Darcy's Transportation Marshfield, Wi. not so good....No communication, lost 3 times, once for over an hour, took an hour to fuel bus because of credit card problems. Lunch & break stops not planned ahead.

One lunch was two busses at a gas station with vending machines. Leader, Pat, had less than zero people skills & seemed unable to perform even simple duties [took 30 minutes to distribute 25 hotel keys]. Lot's of dissatisfied people.

Talked to people on other Diamond Tours with different bus companies---they were aghast with what we tolerated. You might want to travel with another company that cares.

Product or Service Mentioned: Darcys Charter And Tour Service Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1.

Preferred solution: Just warning other people.

I didn't like: Customer service, Communication.

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