Darcys Charter And Tour Service - Diamond Bus tours good, Darcy's Transportation Marshfield not so good.
Went on a Diamond Bus tour to Maine in Oct. 2017.
Diamond Tours portion was outstanding. Transportation by Darcy's Transportation Marshfield, Wi. not so good....No communication, lost 3 times, once for over an hour, took an hour to fuel bus because of credit card problems. Lunch & break stops not planned ahead.
One lunch was two busses at a gas station with vending machines. Leader, Pat, had less than zero people skills & seemed unable to perform even simple duties [took 30 minutes to distribute 25 hotel keys]. Lot's of dissatisfied people.
Talked to people on other Diamond Tours with different bus companies---they were aghast with what we tolerated. You might want to travel with another company that cares.
Product or Service Mentioned: Darcys Charter And Tour Service Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $1.
Preferred solution: Just warning other people.
I didn't like: Customer service, Communication.